En consonancia con la modificación de la convocatoria de manifestaciones de interés:

Los candidatos que hayan presentado una reclamación técnica considerada justificada y hayan superado las pruebas de razonamiento serán informados directamente de los resultados de las pruebas mediante una carta en su cuenta EPSO. Esta carta informará a dichos candidatos de que no recibirán ningún mensaje adicional sobre el resultado del examen de su reclamación técnica.

Los candidatos que hayan presentado una reclamación técnica considerada justificada y no hayan superado las pruebas de razonamiento recibirán una respuesta invitándolos a repetir las pruebas de razonamiento en una de las sesiones de pruebas siguientes.

Las pruebas de la EPSO se organizan en fechas y horas específicas para garantizar la igualdad y la equidad entre todas las personas candidatas. 

Según la política de resolución de reclamaciones de las personas candidatas para incidentes en las pruebas de la EPSO, los compromisos profesionales (reuniones, conferencias, viajes de negocios, etc.) NO se consideran circunstancias excepcionales o ajenas al control de la persona candidata. 

Por lo tanto, no puede programar la prueba para otro día por un viaje profesional.

Las pruebas de la EPSO se organizan en fechas y horas específicas para garantizar la igualdad y la equidad entre todas las personas candidatas.

Según la política de resolución de reclamaciones de las personas candidatas para incidentes en las pruebas de la EPSO, los viajes de carácter personal NO se consideran circunstancias excepcionales o ajenas al control de la persona candidata.

Por lo tanto, no puede programar la prueba para otro día por un viaje personal.

En caso de dudas acerca del contenido de una prueba (prueba escrita o cuestionario de opciones múltiples relacionado con el ámbito de especialización), póngase en contacto con nosotros únicamente a través del formulario de contacto en un plazo de tres días naturales a partir de la fecha de las pruebas. Describa el contenido de la pregunta o de la sección de que se trate para permitir su identificación y explique lo más claramente posible la naturaleza del supuesto error. Indique también su número de candidato (véase el anexo correspondiente del anuncio de oposición).

Si el contenido de una prueba determinada no cumple los estrictos criterios de calidad de la EPSO, a pesar de los exigentes controles de calidad en vigor, se aplicarán medidas correctivas.

Recibirá una respuesta a su reclamación sobre el contenido de la prueba poco antes de la publicación de los resultados de las pruebas en las cuentas EPSO de las personas candidatas. 

If the Selection Board were to readmit you following review, you would re-enter the process at the step where you had been excluded, regardless of how far the competition has progressed in the meantime. 

If you received an acknowledgment of receipt after you sent your initial complaint, you should not send a reminder unless a significant time has passed since you wrote.

The replies to review can take several weeks to prepare. The Selection Board must meet to decide, and only after that are the replies prepared and sent.

Accessibility is very important to EPSO. We continually work to improve the accessibility of our communication and selection procedures.

However, if you run into difficulties linked to the accessibility of your EPSO account or our website, please contact us to share your observations and recommendations.

If necessary, EPSO produces adapted formats accessible to assistive technology

Your feedback is essential to us. It helps us improve our services by making them more accessible to everyone.

You can find out more about EPSO's work to improve accessibility on our equal opportunities webpage.

EPSO places great importance on equality, diversity and inclusion, and makes every effort to respect equal opportunities, equal treatment and equal access for all its applicants.

If you feel that you have been treated in an unfair or discriminatory way, due to one or more of the following characteristics: sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation, please contact us straight away to share your observations and feelings.

We pay a lot of attention to feedback from applicants, who are at the heart of our policies and practices on equality, diversity and inclusion management. For more information on how we put these policies into practice, please see our webpage dedicated to equal opportunities.

If you are a candidate who has a validated application for one of EPSO's open competitions or selection procedures, you are entitled to make any one of the types of complaint.

Please also refer to the notice of competition for a full overview of the different ways in which you may submit a complaint.

Each candidate can submit a complaint to the European Ombudsman within two years from the date when the facts or acts of an alleged maladministration occurred.

Los candidatos pueden presentar un recurso ante el Tribunal contra una decisión adoptada por el tribunal de la oposición o la autoridad facultada para proceder a los nombramientos que afecte negativamente a su situación jurídica como candidato o candidata.

El recurso debe enviarse al Tribunal en un plazo de tres meses y diez días a partir de la notificación de la decisión que se desee impugnar.

Una decisión recurrida puede ser anulada pero no modificada por el Tribunal.

No. If deemed necessary, it should be done after receipt of the review reply.  The article 90 administrative complaint has to be based on a decision which negatively affects your legal status as a candidate, i.e. in this case based on the Selection Board's negative reply to a review.  The deadline for submitting an article 90 complaint is within 3 months from the notification of the decision you wish to contest.

The candidate should immediately inform EPSO so that the necessary measures can be taken in order to avoid any kind of conflict of interests.

Yes, except in cases where test content is intended to be reused. In such cases, you will be informed about this in advance, through the notice of competition and/or the invitation letter to the tests in question.

No. Están amparados por la confidencialidad de las actuaciones del tribunal en virtud del Estatuto de los funcionarios.

Since the standard required is very high and the competition rigorous, you need to have excellent writing skills in your main language, excellent reading and comprehension skills in your source language(s) and possibly cultural knowledge in both your target and source language(s) or the ability to specialize in one or several subject areas.

Your test result is based on your performance on the day of the test and you cannot invoke your professional experience or your qualifications in order to successfully challenge the Selection Board's decision on your performance.

Before communicating results, the Selection Board will have verified, approved and validated them. 

Your personal conviction as to how your own qualifications/experience should have been evaluated is subjective and cannot replace the Selection Board's assessment. It does not constitute irrefutable evidence of manifest error committed by the Board.

The Selection Board's evaluation criteria usually include a list of what it considers to be relevant with regard to subjects studied, diplomas obtained, the level of the diploma, the relevance, level and duration of the work experience. 

Different elements can explain the Selection Board's decision to exclude you based on the pre-established selection criteria:               

• Your diploma is not sufficiently related to the field of the competition

• Your diploma is not of the right level/duration

• Your experience is not sufficiently related to the field 

• Your experience in the field is too short

• You have insufficient relevant experience since obtaining the diploma requested for this competition

Should you have a serious doubt about the content of a test question, please contact us only via the EPSO website (Candidate Contact Service) within 3 calendar days of the date of your MCQ tests, by describing what the question was about (content) in order to identify the question(s) concerned and explain the nature of the alleged error as clearly as possible. Please also mention your candidate number (see the respective Annex of the Notice of competition).

If an identified question does not comply with EPSO´s strict quality criteria despite thorough quality controls in place, the corrective measures are as follows:

• The question will be corrected or taken out of the database
• The question will be cancelled (“neutralised”) and the points are redistributed among the remaining questions of the test
• Only those candidates who received the question(s) concerned will be affected by the recalculation.
• The scoring of the tests remains as indicated in the relevant sections of the notice of competition.

You will receive a reply to your complaint about the test content shortly before the publication of the test results in the candidates’ EPSO accounts. 

You can request a review of any decision of the Selection Board or EPSO, that affects your progress at any stage of the selection procedure, if you consider that there has been a material error or a breach of the rules of the competition procedure.