First, make sure that you are using the correct login details (see 'Forgot your username/login? / Forgot your password?').

Please note that you are only allowed to have one EPSO Account. Having more than one account may lead to exclusion from the selection procedure.

In some cases, accounts may be deleted in line with EPSO’s data protection rules, for example if:

• no application was submitted and the account was created more than one year ago; 
• all your selection procedures have been closed for more than one year; 
• you were recruited from a reserve list more than one year ago; or 
• the reserve list on which you were placed has been closed. 

If you are unsure whether you already have an account, use the “Forgot your username/login?” function with all email addresses you may have used previously. You can then use the “Forgot your password?” function to regain access.

If you still cannot access your account or no longer have access to the email address linked to it, please contact EPSO support immediately. 

• If you still have access to the email address linked to your account, you can change it yourself under “Personal data” – "Edit my personal data". 
• If you no longer have access to that email address, please contact EPSO support and provide a copy of your ID card or passport showing your date of birth so that your identity can be verified and your email address updated.