Check that you are using the right login and password (see 'Forgot your username/login? / Forgot your password?'). 

Reminder: you are not allowed to create more than one EPSO Account, but in case your EPSO Account was deleted, you can create a new one for your future applications. Your EPSO Account might have been deleted in line with our privacy statement on personal data protection. In summary, we regularly delete the following accounts: 

• EPSO Accounts with no applications and which were created more than one year ago 

• EPSO Accounts with at least one application, and where all your applications meet one of the following criteria: 

• You were admitted to a Reserve List of successful candidates and you were recruited more than one year ago; 

• You were admitted to a Reserve List of successful candidates and you were not recruited, but the Reserve List is now closed; 

• You were not admitted to a Reserve List of successful candidates and the selection procedure has been closed for more than one year. 

You can only have one EPSO account and you may be excluded at any stage of the selection procedure for having more than one account. 

You can check if you already have an EPSO Account here: Forgot your username/login? Enter one by one all the e-mail addresses you might have used to create an EPSO Account and check if you receive a message to that e-mail address. 

You can then also retrieve the password to access your EPSO account again: Forgot your password? 

If you still cannot log in, if you cannot remember or no longer have access to the email in your EPSO Account please contact us immediately. If you send us a copy of your ID or passport and provide us with your new email address, we can change the email in your EPSO Account. 

If you need to change your email address and you still have access to the one linked to your EPSO Account: 

You can change your communication email address in your EPSO account yourself, by clicking on “Personal data” and then on "Edit my personal data". Do not forget to save after you have introduced the change. 

Once you have linked your new email address to your EPSO account, please contact us again urgently via the contact form to confirm that you have completed the change, so that we can inform our contractor about the change in your email address. 

If you need to change your email address and you don’t have access to the one linked to your EPSO account any more: 

Please send us a new message via the contact form together with the copy of your ID card or passport showing your date of birth. We will then be able to identify you in the system and change the email address for you.