EPSO is committed to ensuring a fair and transparent examination process for all candidates. However, we acknowledge that technical issues may occasionally occur during online tests.

To address this, we have established this Complaint Resolution Policy for Testing Events, designed to ensure that such issues are handled promptly and fairly. Our goal is to provide every candidate with a respectful, equitable, and reliable testing experience.

You can also download this policy in a WORD and a PDF versions. Currently only available in EN.