If you have any serious concern about the content of a test question please contact us within one (1) calendar day (i.e. by the end of the day after the tests). Provide a clear statement of the circumstances, including your candidate number, as outlined in the Call for Expression of Interest procedure.

If an item is found to be non-compliant with EPSO's quality criteria, the following corrective measures will be applied:

• The item will be corrected or removed from the database;
• Corrective measures may be taken if EPSO finds that a candidate was negatively impacted. In such cases, EPSO will grant to that candidate an additional point for each annulled question, up to a maximum of one point per question in total.

Candidates whose test results cannot be impacted by the outcome of their complaint - either because they achieved the pass scores or because they would not reach the pass score(s) even if their complaint were upheld - will not have corrective measures applied.

Complaints submitted after the deadline or complaints which do not clearly describe the contested question(s) and/or alleged error(s) will not be considered. Complaints merely pointing out alleged issues of translation, without specifying the problem, will not be considered.