Should you have a serious doubt about the content of a test question please contact EPSO's Candidate Contact Service within one (1) calendar day (that is, by the end of the day which follows the day of the tests) clearly stating the circumstances and your candidate number (see the procedure in the Call for Expression of Interest).

If an identified item does not comply with the EPSO's quality criteria, the following corrective measures will be applied:
- The item will be corrected or taken out of the database;
- Corrective measures may be taken in instances where EPSO finds that a candidate was negatively impacted. In such cases, EPSO will grant to that candidate an additional point for each annulled question, up to a maximum of one point per question in total.

Candidates whose test results cannot be impacted by the outcome of their complaint - either because they achieved the pass scores or because they would not reach the pass score(s) even if their complaint were upheld - will not have corrective measures applied.

Complaints submitted after the deadline or complaints which do not clearly describe the contested question(s) and/or alleged error(s) will not be considered. Complaints merely pointing out alleged issues of translation, without specifying the problem, will not be considered.