8. Continuous Improvement

EPSO is committed to continually assess and refine the technical infrastructure and examination procedures in collaboration with its test provider(s) to promptly address any recurrent issues that may disrupt online testing sessions. 
Feedback from candidates regarding their test experience guide this ongoing enhancement process, and we encourage suggestions for refinement. Furthermore, EPSO monitors evolution of the online testing market and is committed to giving due consideration to emerging good practices.

Furthermore, where feasible via the test provider's platform at the end of the test session, EPSO endeavours to collect candidates' feedback either through an integrated post-test survey or via the EU Survey tool. These surveys serve to gauge candidate satisfaction levels and gather qualitative input, empowering us to better grasp the candidates’ experience and make informed adjustments to our examination protocols.