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FAQs

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Hvad er det vigtigt at være opmærksom på, når du ansøger om at deltage i en EPSO-udvælgelsesprøve?

Før du starter på din ansøgning, skal du sørge for, at alle oplysninger på din ansøgerprofil er ajourført.

Du skal læse meddelelsen om udvælgelsesprøve/indkaldelsen af interessetilkendegivelser og de generelle regler for at sikre dig, at du opfylder alle adgangsbetingelserne.

Du kan finde linket til ansøgningen på websitet om jobmuligheder i EU, så snart registreringsperioden starter.

Sørg for at have god tid til at udfylde din ansøgning, da det kræver et betydeligt arbejde. Det er alene dit ansvar at validere din ansøgning inden fristen.

Inden du validerer din ansøgning, skal du tjekke indholdet i hver fane, da ansøgningen ikke kan ændres, når fristen er udløbet.

Du kan udfylde din ansøgning på hvilket som helst af de 24 officielle EU-sprog.

Angiv, om du har behov for særlige tilpasninger for at kunne tage prøverne. Du kan også finde information på EU Careers' websted. Kontakt os straks, hvis du har brug for hjælp til din onlineansøgning.

EPSO's systemer understøtter de mest almindeligt anvendte browsere. Hvis du støder på problemer, anbefaler vi, at du først skifter browser, inden du kontakter os. Vi anbefaler ikke at bruge mobile enheder til at udfylde ansøgningsformularen.

Når du har gemt din ansøgning første gang, modtager du et ansøgningsnummer. Du skal opgive dette nummer ved alle henvendelser til EPSO.

Ansøgerne skal uploade dokumenter, der understøtter oplysningerne i ansøgningsskemaet, inden fristen i meddelelsen om udvælgelsesprøven. Ansøgere skal ikke uploade dokumenter til deres ansøgninger om kontraktansættelse.

Spørgsmål, der sendes til EPSO's kontaktcenter for ansøgere i de sidste dage af ansøgningsperioden, vil muligvis ikke blive besvaret inden ansøgningsfristens udløb.

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Jeg har glemt mit password. Hvad skal jeg gøre?

For the Single Candidate Portal:

Please refer to the FAQs on the EU Login help page: How to change/reset my EU Login password? - European Union

For the EPSO Account:

Go to this page and follow the instructions.

We will send you an email with further instructions to the e-mail address in your EPSO account. You will have 24 hours to activate your new password after which the link will not work and you will need to resubmit the password change request.

If you are still having difficulty in logging into your account, contact EPSO support immediately.

Note: EPSO staff will NEVER ask you for your password via email. You will always sign in via a secure connection indicated by a little padlock.

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Jeg har glemt mit brugernavn (login). Hvad skal jeg gøre?

For the Single Candidate Portal:

Please refer to the EU Login Help page.

If you do not find a solution to your issue, please contact the EU Login Helpdesk here: Still need help? - European Union.

For the EPSO Account:

Go to this page and follow the instructions.

We will send you an email with further instructions to the e-mail address in your EPSO account. If you are still having difficulty in logging into your account, contact EPSO support immediately.

Note: EPSO staff will NEVER ask you for your password via email. You will always sign in via a secure connection indicated by a little padlock.

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Jeg kan ikke logge ind eller se min EPSO-konto. Hvad skal jeg gøre?

Check that you are using the right login and password (see 'Forgot your username/login? / Forgot your password?').

Reminder: you are not allowed to create more than one EPSO Account, but in case your EPSO Account was deleted, you can create a new one for your future applications. Your EPSO Account might have been deleted in line with our privacy statement on personal data protection. In summary, we regularly delete the following accounts:

EPSO Accounts with no applications and which were created more than one year ago

EPSO Accounts with at least one application, and where all your applications meet one of the following criteria:

You were admitted to a Reserve List of successful candidates and you were recruited more than one year ago;

You were admitted to a Reserve List of successful candidates and you were not recruited, but the Reserve List is now closed;

You were not admitted to a Reserve List of successful candidates and the selection procedure has been closed for more than one year.

You can only have one EPSO account and you may be excluded at any stage of the selection procedure for having more than one account.

You can check if you already have an EPSO Account here: Forgot your username/login? Enter one by one all the e-mail addresses you might have used to create an EPSO Account and check if you receive a message to that e-mail address.

You can then also retrieve the password to access your EPSO account again: Forgot your password?

If you still cannot log in, if you cannot remember or no longer have access to the email in your EPSO Account please contact us immediately. If you send us a copy of your ID or passport and provide us with your new email address, we can change the email in your EPSO Account.

If you need to change your email address and you still have access to the one linked to your EPSO Account:

You can change your communication email address in your EPSO account yourself, by clicking on “Personal data” and then on "Edit my personal data". Do not forget to save after you have introduced the change.

Once you have linked your new email address to your EPSO account, please contact us again urgently via the contact form to confirm that you have completed the change, so that we can inform our contractor about the change in your email address.

If you need to change your email address and you don’t have access to the one linked to your EPSO account any more:

Please send us a new message via the contact form together with the copy of your ID card or passport showing your date of birth. We will then be able to identify you in the system and change the email address for you.

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