For the Single Candidate Portal:  

Please refer to the EU Login Help page. 

If you do not find a solution to your issue, please contact the EU Login Helpdesk here:  Still need help? - European Union. 

For the EPSO Account:  

Go to this page and follow the instructions. 

We will send you an email with further instructions to the e-mail address in your EPSO account. If you are still having difficulty in logging into your account, contact EPSO support immediately. 

Note: EPSO staff will NEVER ask you for your password via email. You will always sign in via a secure connection indicated by a little padlock.