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Quelles sont les principales instructions à suivre pour poser sa candidature à une procédure de sélection d’EPSO?

Avant de commencer votre candidature, assurez-vous que toutes les informations dans votre profil sont à jour.

Lisez l'avis de concours/l'appel à manifestation d'intérêt et les dispositions générales afin de vous assurer que vous remplissez toutes les conditions d'admission.

Vous trouverez le lien vous permettant de poser votre candidature sur le site web «EU Careers» dès l’ouverture des inscriptions.

Prenez tout le temps nécessaire pour remplir votre acte de candidature, car c'est une tâche non négligeable. Prenez les dispositions nécessaires pour valider votre candidature avant la date limite.

Vérifiez le contenu de votre candidature onglet par onglet, car après la date limite, vous ne pourrez plus la modifier.

Vous pouvez remplir votre acte de candidature dans n’importe laquelle des 24 langues officielles de l’UE.

Indiquez les aménagements spécifiques éventuellement nécessaires pour passer les tests. Des informations sont également disponibles sur le site web «EU Careers». Contactez-nous immédiatement si vous avez besoin d’aide pour votre candidature en ligne.

Les systèmes EPSO sont compatibles avec les navigateurs internet les plus couramment utilisés. En cas de problème, essayez d'abord d'utiliser un autre navigateur avant de nous contacter. L'utilisation d'appareils mobiles pour remplir votre acte de candidature n'est pas recommandée.

Dès la première sauvegarde votre acte de candidature, un numéro de candidat vous sera attribué. Veuillez mentionner ce numéro dans toute correspondance avec EPSO.

Les candidats doivent télécharger les documents étayant leurs déclarations dans l’acte de candidature avant la date limite indiquée dans l’avis de concours. Ils ne doivent télécharger aucun document à l'appui de leur candidature s’ils postulent à des postes d’agents contractuels.

Les questions envoyées au point de contact d'EPSO pour les candidats durant les derniers jours de la période de candidature risquent de ne pas recevoir de réponse avant la date limite de dépôt des candidatures.

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J'ai oublié mon mot de passe. Que faire?

For the Single Candidate Portal:

Please refer to the FAQs on the EU Login help page: How to change/reset my EU Login password? - European Union

For the EPSO Account:

Go to this page and follow the instructions.

We will send you an email with further instructions to the e-mail address in your EPSO account. You will have 24 hours to activate your new password after which the link will not work and you will need to resubmit the password change request.

If you are still having difficulty in logging into your account, contact EPSO support immediately.

Note: EPSO staff will NEVER ask you for your password via email. You will always sign in via a secure connection indicated by a little padlock.

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J’ai oublié mon nom d’utilisateur (login). Que faire?

For the Single Candidate Portal:

Please refer to the EU Login Help page.

If you do not find a solution to your issue, please contact the EU Login Helpdesk here: Still need help? - European Union.

For the EPSO Account:

Go to this page and follow the instructions.

We will send you an email with further instructions to the e-mail address in your EPSO account. If you are still having difficulty in logging into your account, contact EPSO support immediately.

Note: EPSO staff will NEVER ask you for your password via email. You will always sign in via a secure connection indicated by a little padlock.

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Je ne parviens pas à me connecter à mon compte EPSO ou à le consulter: que dois-je faire?

Check that you are using the right login and password (see 'Forgot your username/login? / Forgot your password?').

Reminder: you are not allowed to create more than one EPSO Account, but in case your EPSO Account was deleted, you can create a new one for your future applications. Your EPSO Account might have been deleted in line with our privacy statement on personal data protection. In summary, we regularly delete the following accounts:

EPSO Accounts with no applications and which were created more than one year ago

EPSO Accounts with at least one application, and where all your applications meet one of the following criteria:

You were admitted to a Reserve List of successful candidates and you were recruited more than one year ago;

You were admitted to a Reserve List of successful candidates and you were not recruited, but the Reserve List is now closed;

You were not admitted to a Reserve List of successful candidates and the selection procedure has been closed for more than one year.

You can only have one EPSO account and you may be excluded at any stage of the selection procedure for having more than one account.

You can check if you already have an EPSO Account here: Forgot your username/login? Enter one by one all the e-mail addresses you might have used to create an EPSO Account and check if you receive a message to that e-mail address.

You can then also retrieve the password to access your EPSO account again: Forgot your password?

If you still cannot log in, if you cannot remember or no longer have access to the email in your EPSO Account please contact us immediately. If you send us a copy of your ID or passport and provide us with your new email address, we can change the email in your EPSO Account.

If you need to change your email address and you still have access to the one linked to your EPSO Account:

You can change your communication email address in your EPSO account yourself, by clicking on “Personal data” and then on "Edit my personal data". Do not forget to save after you have introduced the change.

Once you have linked your new email address to your EPSO account, please contact us again urgently via the contact form to confirm that you have completed the change, so that we can inform our contractor about the change in your email address.

If you need to change your email address and you don’t have access to the one linked to your EPSO account any more:

Please send us a new message via the contact form together with the copy of your ID card or passport showing your date of birth. We will then be able to identify you in the system and change the email address for you.

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