Communication

Correspondence on the competitions that are managed in the Single Candidate Portal must be submitted in the Single Candidate Portal only.

Candidates must not submit their questions and complaints via the online contact forms on EPSO’s website. Questions and complaints submitted via the contact forms on EPSO’s website will not be answered and candidates will have to submit them again in the Single Candidate Portal.

The only exception is for candidates who cannot access the Single Candidate Portal due to issues with the creation of and/or access to the EU Login Account. These questions must be submitted via the Contact form for questions/comments

For all other communication, chose “My communications” at the top right hand of the Single Candidate Portal homepage.

Fig 1.

Clicking on it you will see all the correspondence related to your applications:

Letters published by EPSO

Your questions and complaints

EPSO’s responses to your questions and complaints

Notifications, including automatic acknowledge receipts

You can filter the correspondence by competition and search with keywords

Each communication has a unique reference number. Please always refer to the number in your correspondence (questions and complaints).

Contact EPSO

If you click on "Contact us" you can find the different contact forms to communicate with EPSO’s Candidate Contact Service:

to ask a question,

to file a complaint/request for review,

to request a change of your personal data (your first and last name, your date of birth),

to request the deletion of your account or your application.

All requests will be dealt with in line with the relevant privacy statements you can find in the different contact forms.

Fig 2.

Single Candidate Portal – Translation into 24 languages

The Single Candidate Portal is available in 24 EU official languages. This is an important endeavour.
In view of the Portal’s novelty, and despite our best efforts, EPSO cannot exclude that in a few cases, some sections of the Portal will not have been duly translated, or that the translations are not the best fit. In those cases, English is the reference language. We sincerely apologise in advance for those situations, and would also like to ask you for your help.

If you find such situations while using the Portal, or when filling in your application form (also available in 24 languages), we would be grateful if you could refer them to us by using the online Contact form. We will analyse it and make the necessary changes as soon as feasible.