3. Eligibility to Submit a Complaint - Handling Technical Issues During Testing and Item-specific complaints after testing

Eligibility to lodge a complaint following an EPSO testing event is limited to candidates who have participated in the testing process.
Candidates must submit their complaints within the designated timeframe to ensure their concerns are addressed promptly and appropriately, using the dedicated webform available on EPSO’s website.

We, in EPSO, in close cooperation with our test provider, strive to address and resolve technical issues encountered by candidates during online tests promptly and fairly. As part of this commitment, candidates are expected to adhere to the provided instructions when facing technical challenges before or during their tests.
It is essential that candidates initially attempt to troubleshoot the issue themselves by following the provided instructions. Subsequently, if needed, they may seek further assistance from the test provider.

Immediate reporting of any technical difficulties to the test provider is crucial. Additionally, all troubleshooting attempts will also be documented by the test provider for future reference and investigation. This ensures efficient and effective resolution of technical issues, minimising disruption to the candidate's testing experience.