‘Dos & Don’ts’ for EPSO Testing
The following ‘Dos & Don’ts’ have been put together to bring your attention to some of the core aspects of the new testing environment and to ensure that candidates can have a positive testing experience.
The ‘Dos & Don’ts’, including the recommendations do not replace in any way the notice of competition, and the instructions issued by EPSO and by the test provider to candidates, before and during testing sessions. Candidates should always read those documents carefully and follow the instructions and information contained.
Make sure your equipment is ready!
- Use a computer with at least Microsoft Windows 10, Apple OS X 10.13, or Linux Ubuntu 20.04.
- Ensure you have minimum 4GB RAM (8GB recommended) and 1GB of free disk space.
- Use a single screen setup; dual screens are not allowed.
Use a private computer.
- Make sure to use a private computer to sit your tests.
- You must have so-called ‘administrator rights’ to your computer in order to install the testing application and uninstall any firewalls, for instance, that may prevent you from using the testing application. This is usually not possible with corporate computers.
- You can read more about this on our dedicated page: Why can't I use my corporate computer for EPSO's online selection tests? | EU Careers (europa.eu)
Always double-check the technical requirements.
- Download and install the latest version of the TestWe application via the link provided in the email you will receive from the test provider.
- Perform the mandatory technical prerequisite check early, before the deadline, using the same computer, network, and location as the ones you are planning to use on the day of your test. This will ensure the best possible experience.
- Disable any firewalls or antivirus software for the duration of the test.
- You can read more about IT and technical requirements on our dedicated page: IT and technical requirements for online testing with EPSO’s new provider | EU Careers (europa.eu)
Verify your Internet connection.
- Make sure you have a stable internet connection during login, exam list synchronization, and test submission.
- Log in to the TestWe application 5 days before your test to synchronize your exam list.
Prepare your identification document.
- Use a valid ID with your name and photo on the same side. If you do not have that type of ID, upload a scan of your ID document with both sides to your EPSO Account.
- Make sure that your ID is clearly readable during the check-in process.
Think about your environment setup.
- Test in a quiet, well-lit room.
- On your desk you may only have your computer, charger, wired mouse, wired keyboard, mousepad, and your ID.
- Water in a clear container and paper tissues are allowed.
Check if your equipment is working properly!
- Make sure that your webcam and microphone are working and will be on throughout the test.
- Always use wired peripherals. Wireless/Bluetooth devices are not allowed.
Familiarise yourself with the platform.
- Review the TestWe User Guide and practice test navigation in the 'Training' section of the application. (Only made available to candidates)
Respect the testing rules.
- Keep the camera focused on you and do not move away from the computer during the test.
- Follow all on-screen instructions and the TestWe User Guide to avoid invalidation of your test.
Start on time!
- Log in 15 minutes before the scheduled start time to complete the identity and environment verification.
Report issues promptly.
- If technical issues occur, follow the restart procedure and contact TestWe support immediately.
- Save TestWe’s Helpdesk support number on your phone in advance:
+32 2 586 07 32 (Belgium)
or
+33 1 76 41 14 88 (France)
Always contact EPSO via the official channels.
- For questions: Contact form for questions/comments | EU Careers (europa.eu)
- For complaints: Contact form for complaints | EU Careers (europa.eu)
- For installation links or credentials, contact TestWe support instead.
The ‘don’ts’ listed below aim to ensure the integrity and reliability of your test results. We remind you that your testing experience is being recorded even if you are offline and unauthorised behaviour may lead to follow-up actions.
Do not use incompatible systems.
- The TestWe application (app) will not work with Windows 10 S, ARM architecture Windows, virtual machines, or corporate computers.
Do not use unauthorised equipment.
- Docking stations, dual screens, wireless/Bluetooth peripherals, and earphones are not allowed.
- Please remember, so-called ‘administrator rights’ on your computer are required. Therefore, the use of corporate computers is not allowed.
- You can read more about this on our dedicated page: Why can't I use my corporate computer for EPSO's online selection tests? | EU Careers (europa.eu)
Do not skip the prerequisite technical check.
- Failing to complete the technical prerequisite technical check may result in technical problems during the test.
- You may not be given the opportunity to retest if you fail to complete the prerequisite technical check.
Do not allow distractions.
- Ensure no other person is in the room and avoid interruptions during the test.
Do not use restricted items.
- Using any books, notes, writing material, physical calculators or additional electronic devices is not allowed.
Do not move or disappear from view.
- Always remain in view of the webcam; avoid covering your face, turning away from the screen, or moving out of frame.
- Reading questions out loud is not authorised.
Do not ignore instructions.
- Follow all instructions for ID checks, environment setup, and test navigation to prevent disqualification.
Do not attempt to cheat.
- Most people don’t, but we prefer to say it here explicitly: any form of misconduct, such as using unauthorised aids or communicating with others, may lead to disqualification.