Types of complaint

TYPES OF COMPLAINT	COMPETITION STAGE	WHAT CAN BE CONTESTED?	WHO TOOK THE CONTESTED DECISION?	PROCEDURE	ACTORS INVOLVED (WHO PROCESSES? / WHO DECIDES?)	OUTCOME
NEUTRALISATION	Computer-based multiple-choice tests (CBT)	Content of the Computer-based multiple-choice test(s) (CBT) question(s)	Selection Board (it approves test content)	Request to be sent to EPSO within 3 calendar days of the date of the computer-based tests.	Review process done by Selection Board / Decision taken by Selection Board	In case of neutralisation of a question, redistribution of points among remaining questions.
REQUEST FOR REVIEW	Admission	Decision not to admit you to the competition	Selection Board	Request to be sent to EPSO within 10 calendar days from the date of the decision published in your EPSO account.	Review process done by Selection Board / Decision taken by Selection Board	In cases of readmission, candidates are reintegrated at the step of the competition where they were excluded.
	Preliminary test	Decision establishing your test results
	Assessment Centre	Decision establishing your test results
ADMINISTRATIVE COMPLAINT (ART90 (2))	Any	Decision which negatively affects your legal status as a candidate	Selection Board or Appointing Authority	Administrative complaint to be sent to the Appointing Authority (i.e. Director of EPSO) within three months from the notification of the decision you wish to contest.	Complaint dealt with by EPSO's legal sector, if necessary in collaboration with the Selection Board or other actors concerned / Decision taken by the Appointing Authority	A Selection Board's decision cannot be annulled or amended by the Appointing Authority following an administrative complaint. However, if the Director of EPSO finds a procedural mistake or a manifest error of assessment, the case will be referred back to the Selection Board for re-assessment.
JUDICIAL APPEALS	Any	Decision which negatively affects your legal status as a candidate	Selection Board or Appointing authority	Appeal to be sent to the European Union General Court within three months and ten days from the notification of the decision you wish to contest.	Appeal dealt with by EPSO's legal sector in collaboration with the Commission's legal service / Decision taken by the General Court	A challenged decision can be annulled but not amended by the General Court.
COMPLAINT TO THE EUROPEAN OMBUDSMAN	Any	Suspected maladministration	Not applicable	Complaint must be sent directly to the European Ombudsman within two years of the date on which the facts on which it is based came to the attention of the person lodging the complaint.	Complaint dealt with by EPSO's legal sector in collaboration with the Ombudsman's services / Recommendations made by the Ombudsman	The Ombudsman makes recommendations with a view to putting an end to suspected maladministration.
TECHNICAL COMPLAINT	Any	Technical error / organisational problem	Not applicable	See the notice of competition	EPSO	Selection Board is informed of the decision taken by EPSO (i.e. repetition of tests, etc.).