On 14 June, EPSO organised its first large testing session with a new test provider. 2487 from 2862 registered candidates (87%) have successfully submitted their exam copies. EPSO received 229 complaints from 185 candidates within the deadline. The complaints related to the user-friendliness of certain technical features on the platform (mainly calculator, scratchpad and camera); virtually no blocking issues were reported. A previous issue with the timer was solved completely. This can be considered a good outcome and noteworthy improvement compared to the CAST testing events organised in 2023. EPSO is committed to seeking continuous improvement in the candidate experience in cooperation with the test provider. EPSO investigates each individual complaint and follows it up accordingly, including the offer of a new testing opportunity to candidates, when warranted.