Types of complaint
TYPES OF COMPLAINT | COMPETITION STAGE | WHAT CAN BE CONTESTED? | WHO TOOK THE CONTESTED DECISION? | PROCEDURE | ACTORS INVOLVED (WHO PROCESSES? | OUTCOME |
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NEUTRALISATION | Computer-based multiple-choice tests (CBT) | Content of the Computer-based multiple-choice test(s) (CBT) question(s) | Selection Board (it approves test content) | Request to be sent to EPSO within 3 calendar days of the date of the computer-based tests. | Review process done | In case of neutralisation of a question, redistribution of points among remaining questions. |
REQUEST FOR REVIEW | Admission | Decision not to admit you to the competition | Selection Board | Request to be sent to EPSO within 10 calendar days from the date of the decision published in your EPSO account. | Review process done by Selection Board | In cases of readmission, candidates are reintegrated at the step of the competition where they were excluded. |
Tests | Decision establishing your test results | |||||
ADMINISTRATIVE COMPLAINT (ART90 (2)) | Any | Decision which negatively affects your legal status as a candidate | Selection Board | Administrative complaint to be sent to the Appointing Authority (i.e. Director of EPSO) within three months from the notification of the decision you wish to contest. | Complaint dealt with by EPSO's legal sector, if necessary in collaboration with the Selection Board or other actors concerned | A Selection Board's decision cannot be annulled or amended by the Appointing Authority following an administrative complaint. However, if the Director of EPSO finds a procedural mistake or a manifest error of assessment, the case will be referred back to the Selection Board for re-assessment. |
JUDICIAL APPEALS | Any | Decision which negatively affects your legal status as a candidate | Selection Board or Appointing authority | Appeal to be sent to the European Union General Court within three months and ten days from the notification of the decision you wish to contest. | Appeal dealt with by EPSO's legal sector in collaboration with the Commission's legal service | A challenged decision can be annulled but not amended by the General Court. |
COMPLAINT TO THE EUROPEAN OMBUDSMAN | Any | Suspected maladministration | Not applicable | Complaint must be sent directly to the European Ombudsman within two years of the date on which the facts on which it is based came to the attention of the person lodging the complaint. | Complaint dealt with by EPSO's legal sector in collaboration with the Ombudsman's services | The Ombudsman makes recommendations with a |
TECHNICAL COMPLAINT | Any | Technical error | Not applicable | See the notice of competition | EPSO | Selection Board is informed of the decision taken by EPSO (i.e. repetition of tests, etc.). |