Types of complaint
Technical complaint
- What can be contested: A technical error during the tests or an organisational problem
- Procedure:
Submit a complaint via:
1) Single candidate portal (for the competitions managed by the SCP)
2) EPSO website contact form for all other selection procedures. - Actors involved: EPSO.
- Who decides: EPSO.
- Outcome: EPSO informs the Selection Board abut the decision (i.e. repetition of tests, etc.).
Question(s) containing error(s) (Neutralisation)
- What can be contested: Content of the Computer-based multiple-choice test(s).
- Procedure:
Submit a complaint within 3 calendar days of the date of the computer-based tests via:
1) Single candidate portal (for the competitions managed by the SCP)
2) EPSO website contact form for all other selection procedures. - Actors involved: Selection Board.
- Who decides: Selection Board.
- Outcome: In case of neutralisation of a question, the points will be redistributed among the remaining questions.
Request for review
- What can be contested: The decision of your disqualification from the competition and/or your test results.
- Procedure:
Submit a complaint within 5 calendar days from the date of the decision via:
1) Single candidate portal (for the competitions managed by the SCP)
2) EPSO website contact form for all other selection procedures. - Actors involved: Selection Board.
- Who decides: Selection Board.
- Outcome: In cases of readmission, candidates are reintegrated at the step of the competition where they were excluded.
Administrative complaint (ARTICLE 90)
- What can be contested: Any decision negatively affecting your legal status as a candidate.
- Procedure: Submit a complaint within three months from the notification of the decision via:
1) Single candidate portal (for the competitions managed by the SCP)
2) EPSO website contact form for all other selection procedures. - Actors involved: EPSO Legal Sector and the Selection Board.
- Who decides: Selection Board or Appointing Authority (i.e. Director of EPSO).
- Outcome: The Director may refer the case back to the Selection Board for re-assessment in case of error.
Complaint to the European Ombudsman
- What can be contested: Suspected maladministration.
- Procedure: Submit a complaint to the European Ombudsman within two years of becoming aware of the facts.
- Actors involved: EPSO's legal sector in collaboration with the European Ombudsman.
- Who decides: European Ombudsman.
- Outcome: The Ombudsman issues recommendations to resolve maladministration.
Judicial Appeal
- What can be contested: Any decision negatively affecting your legal status as a candidate.
- Procedure: Submit an appeal to the European Union General Court within three months and ten days of notification of the decision.
- Actors involved: EPSO's legal sector and the Commission's legal service.
- Who decides: General Court of the European Union.
- Outcome: The Court can annul but not amend a decision.
