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Anna - Business Product Manager

With a background in software development, requirements engineering and IT service management, Anna joined Europol in 2017 as an IT Service Manager and later became a Business Product Manager in the Information Management Unit (IMU).

Being part of a team united by a shared mission to provide robust and reliable information systems to law enforcement across the EU fills me with a deep sense of purpose and fulfilment.

Anna from the Netherlands

What is your role at Europol?  

I am a Business Product Manager in Europol’s Information Management Unit (IMU). My role offers a unique and deeply rewarding professional experience by providing constant engagement with law enforcement stakeholders, allowing me to directly understand their operational needs and deliver solutions that enhance their ability to combat serious and organised crime. This close collaboration ensures that my work has a tangible and positive impact. 


What do you find exciting about working at Europol?  

What excites me most about working at Europol is the opportunity to collaborate with law enforcement professionals from across Europe. Being part of a team that directly contributes to making Europe safer is incredibly rewarding. Working in the IMU is not just a career choice—it’s an opportunity to be part of a team that makes a real difference, every single day! 


What has your experience been of living in The Hague?  

Living in The Hague has been a fantastic experience. The city beautifully blends vibrancy with tranquillity, offering a rich cultural scene that includes world-class museums, historic landmarks, and lively festivals. Its international atmosphere is incredible—you’ll hear a variety of languages, enjoy diverse cuisines, and connect with people from around the world! The Dutch culture of openness and pragmatism further enhances this welcoming environment, making it easy to feel at home. 


How has your experience at Europol contributed to your learning and development throughout your career? 

My experience at Europol, particularly within the Information Management Unit (IMU), has been essential in advancing my professional growth. The agency offers excellent training programs, which have significantly enhanced my technical and strategic skills. Beyond formal training, I’ve gained invaluable insights from my colleagues in IMU and across Europol. Their expertise in managing information systems, optimizing data workflows, and aligning business needs with technical solutions has deepened my understanding of effective information management.  


What motivates you most in your daily work?  

What drives me every day is knowing that my work makes a tangible difference. At Europol, even small contributions—such as delivering training to law enforcement in Member States or coordinating data collection—help disrupt crime and prevent harm. Being part of a team united by a shared mission to provide robust and reliable information systems to law enforcement across the EU fills me with a deep sense of purpose and fulfilment. 


What do you highly appreciate about your working environment?  

I deeply value the inclusive and professional culture at Europol. Teamwork, mutual respect, and innovation are central here, creating an environment where ideas thrive. My colleagues are incredibly skilled and reliable—every day, I learn something new from them. It’s a place where professional growth and collaboration go hand in hand. 


Do you have any advice for young professionals beginning their careers in EU institutions, bodies and agencies?  

My advice would be to embrace curiosity and proactivity. The EU institutions offer great opportunities to learn and grow, but you will get out of them what you put in. Build a network, seek mentorship, and do not shy away from challenging assignments—these are the experiences that shape your career.