Each candidate can submit a complaint to the European Ombudsman within two years from the date when the facts or acts of an alleged maladministration occurred.
Below you can find the answer to your question. If you are searching in your language and you are not getting any results, please try in English. The content may not yet be translated.
Quais serão as cinco línguas que serão propostas para as provas a realizar no centro de avaliação e o exercício 'e-tray'?
Há que esperar até ao final da primeira fase de inscrição para recolher os dados de todos as candidaturas antes de elaborar uma lista das línguas mais frequentemente indicadas. Não nos podemos guiar pelas estatísticas relativas aos concursos anteriores, uma vez que esses dados são distorcidos pelo facto de antigamente o inglês, o francês ou o alemão serem línguas obrigatórias.
A título meramente informativo, pode sempre consultar o relatório europeu sobre as línguas mais conhecidas e utilizadas. Convém também não esquecer que as cinco línguas propostas pelo EPSO, com base nos dados extraídos das candidaturas no final da primeira fase de inscrição, têm ainda de ser validadas pelas instituições.
Which type of complaint is relevant in my case?
Complaints
If you are a candidate who has a validated application for one of EPSO's open competitions or selection procedures, you are entitled to make any one of the types of complaint.
Please also refer to the notice of competition for a full overview of the different ways in which you may submit a complaint.
I'm encountering issues with my application form. What should I do?
My application
EPSO’s systems support the most commonly used Internet browsers. If you encounter issues, please consider changing the browser first before contacting us.
The use of mobile devices to fill in the application form is not recommended.
For the Single Candidate Portal:
If you receive an error message that you are not allowed to apply for this selection procedure, you most likely already have a draft application. You need to scroll down in the application page and you will see the draft application. Please finalize your draft application and submit it before the deadline.
For the EPSO account:
Avoid using the ‘forward’ or ‘back’ browser buttons to move through the application form and when moving between different application forms in your EPSO account (for example to access data from your previous applications) but use the on-screen buttons instead (Back to account).
You should only copy/paste from a pure text file (.txt), using a simple word processor (e.g. NotePad on Windows, TextEdit on Mac OS X) to avoid inserting unnecessary spaces or incompatible characters.
If you cannot validate your application, you should check the “Overview” tab of your application. Information that appears in red is either missing or in error.
In case of persistent problems, you should contact EPSO’s Candidate Contact Service immediately and in any case well before the deadline as we cannot guarantee a reply if your question is sent less than 5 days before the deadline. Please note that applications that are not submitted by the deadline cannot be taken into consideration.
I cannot create, access and/or navigate my Candidate account with the technical assistance tools that I use as a result of my disability. What should I do?
Single Candidate Portal/EU Login
Accessibility is very important to EPSO. We continually work to improve the accessibility of our communication and selection procedures.
However, if you run into difficulties linked to the accessibility of your Candidate account or of our website, please contact us straight away to share your observations, problems and recommendations.
If necessary, EPSO produces adapted formats accessible to assistive technology
For more information on EPSO's work to improve accessibility please visit our webpage dedicated to equal opportunities.
How can I request special accommodations for the tests due to a disability or medical condition?
Graduate administrators (AD5)
You should read the information on Equal opportunities, Diversity and Inclusion, including the guide on How to request specific adjustments for the selection tests.
Please note that in order to benefit from reasonable adjustments to the selection tests, you will have to produce a certificate confirming your disability or medical condition issued by a competent national organisation and/or a specialist.
Don’t forget to fill your application and the form by the deadline for application.
I am pregnant or breastfeeding and I have questions concerning my participation in the selection tests. Whom should I contact?
Equal opportunities
If you are pregnant during the selection procedure registration period, you can submit your questions, problems or requests for adjustments in the online form that you will be prompted to fill after the submission of your application. The link to the online form will be in the application. Don’t forget to add the medical certificate confirming the expected or actual delivery date.
If you find out later that you are pregnant or you give birth during the selection procedure period, please contact the dedicated team in EPSO as soon as possible by e-mail at epso-accessibility@ec.europa.eu, providing a medical certificate confirming the expected or actual delivery date.
We will inform you of the possible options after examining your request.
I have a disability or medical condition that requires adjustments to my office equipment and/or work environment. Whom should I contact?
Successful candidates / recruitment
Please note that EPSO will not pass on any information regarding your disability and specific needs to recruiting departments, in order to respect data confidentiality and non-discrimination.
If you have a disability or a medical condition that requires adjustments or have some specific needs, you must inform your future employer directly once you are recruited.
You will find information about positive action put forward by certain employers on this page: Positive action programmes
What should I do if I feel that I was not treated fairly during my competition due to my difference(s)?
Equal opportunities
EPSO places great importance on equality, diversity and inclusion, and makes every effort to respect equal opportunities, equal treatment and equal access for all its applicants.
If you feel that you have been treated in an unfair or discriminatory way, due to one or more of the following characteristics: sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation, please contact us straight away to share your observations and feelings.
We pay a lot of attention to feedback from applicants, who are at the heart of our policies and practices on equality, diversity and inclusion management. For more information on how we put these policies into practice, please see How EPSO ensure equal opportunities.
I have a disability and have had problems accessing the Candidate account and/or website during my selection procedure. Whom should I contact to share my observations and recommendations?
Equal opportunities
Accessibility is very important to EPSO. We continually work to improve the accessibility of our communication and selection procedures.
However, if you run into difficulties linked to the accessibility of your Candidate account or our website, please contact us to share your observations and recommendations.
If necessary, EPSO produces adapted formats accessible to assistive technology
Your feedback is essential to us. It helps us improve our services by making them more accessible to everyone.
You can find out more about EPSO's work to improve accessibility on our equal opportunities webpage.