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What should I do if I encounter a technical or organisational problem during remotely proctored testing which might affect my test/performance?

Should an issue occur during remotely proctored testing, please ensure that you follow the detailed instructions in your invitation letter, including

  • alert the Proctor via the LIVE PROCTOR feature (when in the exam) or a Prometric agent via the chat link to resolve the issue and request that the incident be logged in writing AND
  • notify EPSO within the deadline in the instructions in your invitation letter in writing via the online contact form with a brief description of the problem encountered and the relevant supporting documents. The obligation to inform EPSO applies in all cases (including when the contractor assures any follow-up).